DARCEYS

THE SOLUTION

myCCL’s One Click Dispatch solution was identified as a way to increase the volume of orders Darceys was able to dispatch daily, while reducing the labour involved and in turn saving time and money.

An automated file transfer was set up that pushed orders from Darceys’ website to myCCL, removing all manual data entry and eliminating mistakes.

Three PCs were set up as myCCL Dispatch Stations, with label printers and scanners. Now the Packing Team scan the pick lists and Business Rules then automatically generate the booking and create the shipping label, based on the most cost-effective carrier and service for that order.

The solution went live in under four weeks, including system integrations, process changes and user training.

THE RESULTS

Implementing myCCL and One Click Dispatch in the warehouse has saved Darceys 10 hours per day in labour. This has resulted in one member of the team, who previously generated the shipping labels, now adding greater value elsewhere in the business.

Automating the data transfer means no double handling or manual data entry errors. This is critical during peak periods, as Darceys can keep up with demand, without having to hire and train additional staff.

As well as increasing the number of orders picked and packed each day, all picked orders are now dispatched on time, every time.

Using myCCL, Darceys’ customers now receive Branded Tracking emails, which help reduce WISMO calls to the business, and this frees up customer service time.

Darceys is also able to track all shipments on the myCCL dashboard, making it easy to deal with customer queries.

As a result of the time and cost savings, Darceys has been able to expand into new markets, for example into Europe, with minimal disruption to the warehouse process.